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We do not accept refunds of any item.
To be eligible for a return, your item must be damaged upon arrival, unused and in the same condition that you received it. It must also be in the original packaging. Take a picture of the damage within 24 hours of delivery date.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your picture is received, we will send you an email to notify you that we have received the photo and will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at TheTateCollectionLLC@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at TheTateCollectionLLC@gmail.com
Do not ship in returns, we do not accept products once they have been opened. Discard or keep.
Mini Mami$2.22
Chocolate Drop$7.77
Birthday Suit$7.77
Bonita$7.77
Drip Too Hard$7.77
Rich$Girl$7.77